Frequently Asked Questions

    • Do you ship outside of the U.S.?

    • What’s your return policy?

    • How do I make a return?

    • What’s your warranty policy?

    • I need service support with my Peachtree product. Who do I call/email?

    • What are my shipping options?

    • Is a signature required for receiving my order?

    • Can I get a replacement remote control for my Peachtree product?

    Do you ship outside of the U.S.?

    We do not ship outside of the U.S. We want to be right around the corner in the unlikely occurrence that you need support with your Peachtree product. Please refer to our list of distributors around the globe – the closest one is happy to assist you with your purchase.

    What’s your return policy?

    If for any reason whatsoever you’re not entirely pleased with your Peachtree product, just return it to us within 30 days for an easy refund. Please keep in mind that for a full refund, everything (all accessories, including remote, manual, power cord, etc.) must be returned in the original packing, and we will not refund shipping costs.

    How do I make a return?

    Simply contact our service department for a return authorization (RA) form and RA number via the email below. Then pack the product back in the original shipping boxes (an outer and inner carton) with the customized shipping materials and the RA form. Be sure to include all accessories like the power cord, remote, manual, etc. If you do not have the original inner and outer boxes or shipping materials, please take the product and accessories to a shipping company like UPS or FedEx to package securely for you. We recommend you insure the shipment for the full value of your returned product. If you need assistance, please call us at (704) 391-9337.


    What is your warranty policy?

    Please see each individual product’s page for the warranty information about that model under the “Specifications” tab. Please see the warranty page for more detailed information about our warranties. If you ever need service assistance with your Peachtree Audio product, reach us below.

    Phone: (704) 391-9337


    I need service support with my Peachtree product. Who do I contact?

    In the unlikely event that you need support for your Peachtree product, never fear – we are on the other end of your phone or just an email away. We’re experts in all things hassle-free!

    Phone: (704) 391-9337


    What are my shipping options?

    We ship exclusively with FedEx and your order will normally be shipped via FedEx Ground service. Expedited shipping is also available for most products.

    Is a signature required to receive my order?

    Yes. We ship all packages with an adult signature required. Please make sure someone will be available to sign for your package when it arrives. You may make other arrangements, if needed, by visiting after receiving your FedEx tracking number from us.

    Can I get a replacement remote control for my Peachtree product?

    We have replacements available here: Remote Controls