Frequently Asked Questions

• Do you ship outside of the U.S.?

• What’s your return policy?

• How do I make a return?

• What’s your warranty policy?

• I need service support with my Peachtree product. Who do I call/email?

• What are my shipping options?

• Is a signature required for receiving my order?

• Can I get a replacement remote control for my Peachtree product?

• What is the difference between New, Recertified, Pre-owned and B-stock Peachtree Audio products?

Do you ship outside of the U.S.?

We do not ship outside of the U.S. We want to be right around the corner in the unlikely occurrence that you need support with your Peachtree product. Please refer to our list of distributors around the globe – the closest one is happy to assist you with your purchase.

What’s your return policy?

If you don't love your Peachtree product, just return it to us within 30 days for an easy refund!

How do I make a return?

Simply contact our service department for a return authorization (RA) form and RA number via the email below. We'll email you a PREPAID FedEx shipping label. Pack your product back in the original shipping boxes (an outer and inner carton) with the customized shipping materials and the RA form. Be sure to include all accessories like the power cord, remote, manual, etc. If you do not have the original inner and outer boxes or shipping materials, please take the product and accessories to FedEx to package securely for you. If you need assistance, please call us at (704) 391-9337.

Email: service@peachtreeaudio.com

What is your warranty policy?

Please see each individual product’s page for the warranty information about that model under the “Specifications” tab. Please see the warranty page for more detailed information about our warranties. If you ever need service assistance with your Peachtree Audio product, reach us below.

Phone: (704) 391-9337

Email: service@peachtreeaudio.com

I need service support with my Peachtree product. Who do I contact?

In the unlikely event that you need support for your Peachtree product, never fear – we are on the other end of your phone or just an email away. We’re experts in all things hassle-free!

Phone: (704) 391-9337

Email: service@peachtreeaudio.com

What are my shipping options?

We ship exclusively with FedEx and your order will normally be shipped via FedEx Ground service. Expedited shipping is also available for most products.

Is a signature required to receive my order?

Yes. We ship all packages with an adult signature required. Please make sure someone will be available to sign for your package when it arrives. You may make other arrangements, if needed, by visiting www.fedex.com after receiving your FedEx tracking number from us.

Can I get a replacement remote control for my Peachtree product?

We have replacements available here: Remote Controls

What is the difference between New, Recertified, Pre-owned and B-stock Peachtree Audio products?

New products are simply that. Shipped from our facility in North Carolina directly to you.

What is a "recertified" product?
When a product gets returned, in our 30-day return or 90-day trade-up window, it goes through a 100% quality control process and is certified for resale at a reduced price. Hence the name "Recertified." They are like new but have been in the field for up to 90-days. They carry the EXACT same owner-friendly policies as our new products including; free shipping and returns, 90-day trade up and full warranty plus the 2 to 3-year warranty extension when registered online! We should probably be calling them broken in and ready to go!

What is a "pre-owned" product?
When a product gets traded up AFTER it is 90-days old (we offer trade-in opportunities to our existing customers), it goes through a 100% quality control process and offered for sale at a significant savings. These products carry similar policies as our new products; free shipping and returns, 90-day trade up, and the original factory warranty or 1-year parts and labor (whichever is longer).

What is a "B-stock" product?
These are products that have some sort of imperfection. Typically a cosmetic flaw like a scratch on the cabinet or faceplate. They go through a 100% quality control process before being offered for sale at a deep discount. These products carry similar policies as our new products; free shipping and returns, 90-day trade up, and the original factory warranty or 1-year parts and labor (whichever is longer).