Frequently Asked Questions
Which Amplifier Should You Choose?
Tubes? GaN-FETs? MOS-FETs? Peachtree, I'm Confused!
Do you ship outside of the U.S.?
Yes! We ship direct-to-consumer in many countries. Our website is setup to take orders directly from several countries, but if you do not see your country listed as an option, please email orders@peachtreeaudio.com
What are my shipping options?
Our amplifiers are shipped exclusively with FedEx and your order will normally be shipped via FedEx Home Delivery service.
Expedited shipping is also available in the US for most products at an additional cost.
Remote controls are shipped via USPS Ground Advantage.
Expedited shipping is also available in the US for most products at an additional cost.
Remote controls are shipped via USPS Ground Advantage.
Is a signature required to receive my order?
Yes. We ship all amplifiers with a signature required! Please make sure someone will be available to sign for your package when it arrives. You may make other arrangements, if needed, by visiting FedEx after receiving your FedEx tracking number from us.
Does Peachtree Audio offer a Military or First Responder discount?
Yes! We offer a Military, First Responder and/or Teacher discount.
Please see our Military discount page for more information. Click here.
Please note, discounts cannot be used on a trade up order, and cannot be combined with any other discount.
Will there be any additional charges for International orders?
Listed price includes the unit and shipping. Customer is responsible for any taxes and/or duty due which will be calculated at checkout.
What’s your return policy?
If you don't love your Peachtree product, simply email us orders@peachtreeaudio.com within 30 days to request a return and we will provide labels and instructions for an easy refund!
Please note, there is a shared cost for returns made from outside the US. A portion of the return shipping cost will be deducted from the refund total.
Please note, there is a shared cost for returns made from outside the US. A portion of the return shipping cost will be deducted from the refund total.
How do I make a return?
Simply contact our orders department at orders@peachtreeaudio.com . We will issue you an RA number, instructions and will provide you with a prepaid FedEx shipping label.
Pack the product(s) back in the original box(es) and be sure to include the RA form, manual, cords, and any other accessories. Print and attach the shipping label over the original one using clear packing tape or similar. If you do not have the original box(es), please take everything to a FedEx location and have them package it securely for you, for a fee.
If you require further assistance, please call us at 704-391-9337 (Mon-Fri, 8:30-5:00 EST). Or you can email us at orders@peachtreeaudio.com
Pack the product(s) back in the original box(es) and be sure to include the RA form, manual, cords, and any other accessories. Print and attach the shipping label over the original one using clear packing tape or similar. If you do not have the original box(es), please take everything to a FedEx location and have them package it securely for you, for a fee.
If you require further assistance, please call us at 704-391-9337 (Mon-Fri, 8:30-5:00 EST). Or you can email us at orders@peachtreeaudio.com
What is your warranty policy?
Please see the warranty page for more detailed information about our warranties.
You can also find specific product warranty information in the owners manual for that product.
If you ever need service assistance with your Peachtree Audio product, please contact us by email or phone:
Phone: 704-391-9337 (Mon-Fri, 8:30-5:00 EST)
Email: service@peachtreeaudio.com
You can also find specific product warranty information in the owners manual for that product.
If you ever need service assistance with your Peachtree Audio product, please contact us by email or phone:
Phone: 704-391-9337 (Mon-Fri, 8:30-5:00 EST)
Email: service@peachtreeaudio.com
What is your Price Protection Policy?
Our Price Protection covers you automatically for 30-days on new and recertified units. If we lower the price on an item you purchased from us, we will automatically put the difference back on your original form of payment and send you an email. No need to contact us. Previously owned units are excluded from our Price Protection Policy due to their variation in age and condition.
Can I get a replacement remote control for my Peachtree product?
We have replacements available here: Remote Controls
If you do not see your remote listed, please email us at service@peachtreeaudio.com
If you do not see your remote listed, please email us at service@peachtreeaudio.com
What is the difference between New, Recertified, and Pre-owned Peachtree Audio products?
New products are simply that. Shipped from our facility in North Carolina directly to you.
What is a "recertified" product?
When a product gets returned to us, in our 30-day return or 90-day trade-up window, it goes through a 100% quality control process and is certified for resale at a reduced price. We call these products recertified but they are “like new” and have only been in the field for up to 90-days. They carry the exact same owner-friendly policies as our new products including; free shipping and returns, 90-day trade up, full warranty and the 2 to 3-year warranty extension when registered online! We should probably be calling them broken in and ready to go but recertified is easier!
What is a "pre-owned" product?
When a product gets traded-in after it is 90-days old (we offer trade-in opportunities to our existing customers), it goes through a 100% quality control process and is offered for sale at a significant savings. These products carry similar policies as our new products; free shipping and returns, 90-day trade up, and the original factory warranty or 1-year parts and labor (whichever is longer).
What is a "B-stock" product?
These are products that have some sort of imperfection. Typically a cosmetic flaw like a scratch on the cabinet or faceplate. They go through a 100% quality control process before being offered for sale at a deep discount. These products carry similar policies as our new products; free shipping and returns, 90-day trade up, and the original factory warranty or 1-year parts and labor (whichever is longer).
What is a "recertified" product?
When a product gets returned to us, in our 30-day return or 90-day trade-up window, it goes through a 100% quality control process and is certified for resale at a reduced price. We call these products recertified but they are “like new” and have only been in the field for up to 90-days. They carry the exact same owner-friendly policies as our new products including; free shipping and returns, 90-day trade up, full warranty and the 2 to 3-year warranty extension when registered online! We should probably be calling them broken in and ready to go but recertified is easier!
What is a "pre-owned" product?
When a product gets traded-in after it is 90-days old (we offer trade-in opportunities to our existing customers), it goes through a 100% quality control process and is offered for sale at a significant savings. These products carry similar policies as our new products; free shipping and returns, 90-day trade up, and the original factory warranty or 1-year parts and labor (whichever is longer).
What is a "B-stock" product?
These are products that have some sort of imperfection. Typically a cosmetic flaw like a scratch on the cabinet or faceplate. They go through a 100% quality control process before being offered for sale at a deep discount. These products carry similar policies as our new products; free shipping and returns, 90-day trade up, and the original factory warranty or 1-year parts and labor (whichever is longer).
I need service support with my Peachtree product. Who do I contact?
If something is not working as expected or you have other questions about using your Peachtree product, please check out our service page:
Service
If you still need assistance please contact us by email or phone:
Email: service@peachtreeaudio.com
Phone: 704-391-9337 (Mon-Fri, 8:30-5:00 EST)
Need service support for your Carina 150, Carina 300, Carina GaN or Original Carina?
Most minor issues can be resolved by resetting the Carina.
To reset the Carina:
1-Put Carina in standby.
2- Hold in volume knob (normally mute).
3- While holding the knob in, turn on Carina from standby using the power button.
4- Keep holding in the volume knob, wait until "default setting" and the firmware version is displayed, then release the knob.
If resetting the unit does not resolve the issue, please reach out to our service department at service@peachtreeaudio.com
Can I get my original nova, iNova, nova125, nova125SE, nova65SE, nova220SE, novaPre, Peachtree220, original decco, decco2, decco65, idecco, idac, Grand, Dac*iT or Dac*iTX repaired
Several parts utilized in our legacy products are no longer in production or available. It is our intent to repair everything we make indefinitely, but if a repair is not realizable due to parts availability, we can only offer you a trade-in option.
In those cases, the trade-in values far exceed the current market price of the product. To find out if your unit can be repaired, please send an email to service@peachtreeaudio.com
with the model name, serial number, and a description of the problem. If our team can't repair it, they will extend a trade-up offer.